Shipping policy

SHIPPING POLICY

WATERBIKECO is committed to preparing and shipping orders carefully and securely.

SHIPPING DESTINATIONS

WATERBIKECO may offer shipping to Canada, the United States and selected international destinations.

Available shipping destinations, methods and rates may vary depending on the customer's location, the products ordered and the availability of transportation services.

Shipping availability and applicable charges will be confirmed during the ordering process or through a quotation where applicable.

MULTIPLE PACKAGES

A WATERBIKECO order may be shipped in two or more separate boxes or packages.

Packages forming part of the same order may be transported separately and may arrive on different dates.

Customers should therefore not assume that an order is incomplete if one package arrives before another.

SHIPPING COSTS

Applicable shipping or freight charges will be displayed or communicated to the customer before the order is completed whenever required by applicable law.

For certain destinations, oversized orders, commercial orders or special delivery requirements, WATERBIKECO may provide a separate freight quotation before accepting the order.

DELIVERY TIMES

Estimated shipping and delivery times may be provided during the ordering process or after an order has been confirmed.

Delivery dates and transit times are estimates unless expressly stated otherwise or required by applicable law.

Delivery times may be affected by the destination, carrier, customs processing, weather, transportation conditions and other circumstances outside WATERBIKECO's reasonable control.

WATERBIKECO will comply with any mandatory delivery obligations and customer remedies provided by applicable law.

CUSTOMS, DUTIES AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Where applicable, responsibility for these charges and whether they are collected at checkout or upon importation will be clearly communicated during the ordering process or in the applicable shipping quotation.

Nothing in this policy limits any disclosure obligation imposed by applicable law.

ORDER INSPECTION AND PREPARATION

WATERBIKECO carefully inspects orders prior to shipment.

Products shipped by freight may be packaged, secured or palletized as appropriate for the applicable shipment.

Customers should inspect packages, pallets and products promptly upon delivery.

If a package or pallet appears visibly damaged upon delivery, customers should document its condition with photographs whenever reasonably possible and contact WATERBIKECO promptly.

DAMAGED, MISSING OR DEFECTIVE ITEMS

If an order arrives damaged, a component is missing, or a component appears defective, please contact WATERBIKECO at info@waterbikeco.com.

WATERBIKECO will open a service request and evaluate the issue in accordance with our applicable warranty, Return & Refund Policy, Terms of Service and applicable law.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information.

Additional shipping or handling costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

COMMERCIAL SHIPPING OPTIONS

Commercial Customers, including dealers, distributors, hotels, resorts, rental operators and other business customers, may have two transportation options, subject to the terms confirmed for the applicable order.

OPTION 1 - WATERBIKECO-ARRANGED SHIPPING

WATERBIKECO may arrange transportation on behalf of the Commercial Customer.

Applicable freight charges may be prepaid by WATERBIKECO and charged to the Commercial Customer ("Prepaid and Charge"), included in the applicable quotation or invoice, or otherwise agreed in writing.

The applicable carrier, shipping method, freight charges and delivery conditions may be specified in the quotation, purchase order, invoice or other applicable commercial documentation.

Responsibility and risk of loss or damage during transportation will be determined in accordance with the agreed shipping terms and applicable law.

OPTION 2 - CUSTOMER-ARRANGED FREIGHT / CARRIER PICKUP

Where agreed in advance, a Commercial Customer may arrange for its own carrier to collect an order from WATERBIKECO.

WATERBIKECO will prepare, package and, where applicable, palletize the order for collection in accordance with the agreed order and shipping requirements.

The Commercial Customer is responsible for selecting, arranging and paying its carrier.

To the extent permitted by applicable law and unless otherwise agreed in writing, responsibility for transportation and risk of loss or damage in transit transfers to the Commercial Customer when the order is released to and accepted by the carrier selected by the Commercial Customer.

Once the Commercial Customer's carrier has accepted the shipment, transportation-related loss or damage should be reported to and pursued with the Commercial Customer's carrier.

This transfer of transportation risk does not affect WATERBIKECO's responsibility for an incorrect product, missing component, product defect, or damage demonstrated to have existed before the Commercial Customer's carrier accepted the shipment.

COMMERCIAL FREIGHT TERMS

Commercial shipping arrangements may also be governed by a quotation, purchase order, invoice, dealer agreement, distributor agreement or other written commercial agreement.

Where an Incoterms® rule is expressly agreed for an international or commercial transaction, the applicable rule, named place and version will be identified in the relevant commercial documentation.

In the event of a conflict between this Shipping Policy and a specific written shipping term agreed by WATERBIKECO and a Commercial Customer, the specific written agreement will govern to the extent permitted by applicable law.

CONSUMER ORDERS

The commercial transportation provisions above do not reduce or replace any mandatory shipping, delivery, cancellation, refund, warranty or other rights available to consumers under applicable law.

Consumer orders will be handled in accordance with the shipping terms presented during the ordering process and applicable consumer protection laws.

CONSUMER RIGHTS

Nothing in this Shipping Policy excludes, restricts or replaces any delivery, cancellation, refund, warranty or other consumer right that cannot legally be excluded or limited under applicable law.

CONTACT US

For questions regarding shipping, freight, carrier pickup or delivery, please contact:

WATERBIKECO INC.
Quebec, Canada
Email: info@waterbikeco.com