Refund policy

RETURN & REFUND POLICY

At WATERBIKECO, every order is carefully inspected prior to shipment. We want our customers to receive their WATERBIKECO products in excellent condition.

14-DAY VOLUNTARY RETURN PERIOD

Customers may request a voluntary return within 14 days of receiving the last box forming part of the complete order.

To be eligible for a voluntary return or change of mind under WATERBIKECO's standard return policy, both boxes forming part of the WATERBIKECO order must remain sealed, unopened, unused and in their original condition. Proof of purchase is required.

If either box has been opened, the order is no longer eligible for a voluntary return or change-of-mind return under our standard return policy.

This voluntary return policy does not limit any mandatory consumer rights or remedies provided by applicable law.

RETURN AUTHORIZATION

Before returning an order, customers must contact WATERBIKECO at info@waterbikeco.com and receive return authorization and shipping instructions.

Products returned without prior authorization may not be accepted.

RETURN SHIPPING COSTS

For an authorized voluntary return or change of mind, all return shipping, freight, handling, brokerage, customs and other applicable return transportation costs are the responsibility of the customer, except where otherwise required by applicable law.

The customer is responsible for ensuring that the returned shipment is properly protected and delivered to WATERBIKECO in its original condition.

Original shipping and delivery charges are non-refundable for voluntary returns or changes of mind, except where otherwise required by applicable law.

DAMAGED, MISSING OR DEFECTIVE COMPONENTS

If an order arrives damaged, contains a missing component, or a component appears to be defective, please contact WATERBIKECO at info@waterbikeco.com as soon as possible.

WATERBIKECO will open a service request and evaluate the issue. Depending on the circumstances and applicable warranty or consumer protection laws, WATERBIKECO may repair or replace the affected component, provide another appropriate remedy, or provide any remedy required by applicable law.

Opening the packaging to inspect the product or discovering a damaged, missing or defective component does not eliminate any rights or remedies provided by applicable law.

REFUNDS

Once an authorized return has been received and inspected, WATERBIKECO will notify the customer whether the return has been approved.

If approved, the eligible purchase price will be refunded to the original method of payment, subject to any deductions permitted by applicable law.

Original shipping and delivery charges will not be refunded for voluntary returns or changes of mind, except where otherwise required by applicable law. Return shipping costs remain the responsibility of the customer.

Please note that your bank or credit card company may require additional time to process and post the refund.

EUROPEAN UNION CUSTOMERS

Customers located in the European Union may have statutory rights, including a 14-day right of withdrawal for certain distance purchases. Where applicable, these statutory rights take precedence over any conflicting provision of this voluntary return policy.

Where permitted by applicable law and where the customer has been properly informed before purchase, the customer may be responsible for the direct cost of returning the goods.

CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict or replace any warranty, remedy, right of withdrawal, cancellation right or other consumer right that cannot legally be excluded or limited under the laws applicable to the customer's purchase.

CONTACT US

For questions regarding returns, refunds, damaged or defective components, or service requests, please contact:

WATERBIKECO INC.
Email: info@waterbikeco.com